Malcolm Silva
About Malcolm Silva
Malcolm Silva is a Systems Administrator with extensive experience in providing technical support for Web Hosting customers. He has worked at Newfold Digital since 2017 and previously held positions at Bluehost.com, Prepara Cursos Profissionalizantes, and Navteq Corporation.
Work at Newfold Digital
Malcolm Silva has been employed at Newfold Digital as a Systems Administrator since 2017. In this role, he provides front-line technical support for web hosting customers on shared platforms. His responsibilities include managing cPanel front-end, WordPress, email services, and basic website troubleshooting. Silva has maintained high performance metrics, achieving top-tier chats-per-hour and customer ratings, demonstrating his commitment to customer service and technical support.
Previous Experience at Bluehost.com
Before joining Newfold Digital, Malcolm Silva worked at Bluehost.com as a Junior System Administrator from 2013 to 2017. During his four years in this position, he focused on Linux server management. His experience at Bluehost provided him with a strong foundation in systems administration and customer support, which he has carried into his current role.
Teaching Experience at Prepara Cursos Profissionalizantes
In 2011, Malcolm Silva served as a Teacher at Prepara Cursos Profissionalizantes in Vinhedo, SP, Brazil. His tenure lasted for 10 months, during which he contributed to the education and training of students in various subjects. This experience enhanced his communication skills and ability to convey technical information effectively.
Sales Role at Navteq Corporation
Malcolm Silva worked as a Sales Representative at Navteq Corporation from 2012 to 2013 for a duration of 10 months. This role involved engaging with clients and promoting products, which helped him develop skills in customer interaction and sales strategies. His experience in sales complements his technical background by providing insights into customer needs.
Technical Specialization in OpenStack
Malcolm Silva specializes in OpenStack-based virtualization platforms. This expertise allows him to manage complex systems and provide effective solutions for web hosting customers. His technical knowledge contributes to his role as a Systems Administrator, enabling him to troubleshoot and resolve issues efficiently.