Michael A. Matera
About Michael A. Matera
Michael A. Matera serves as the Billing Operations Manager at Newfold Digital, where he has worked since 2018. He has a diverse background in public safety and banking, along with expertise in coaching and analytical skills.
Current Role as Billing Operations Manager
Michael A. Matera currently serves as the Billing Operations Manager at Newfold Digital, a position he has held since 2018 in Tempe, Arizona. In this role, he oversees billing processes and ensures operational efficiency. His extensive experience in billing operations is supported by his previous roles within the company, including his time as a Billing Specialist and Web Advisor.
Previous Experience at Newfold Digital
Prior to his current position, Michael worked at Newfold Digital as a Billing Specialist from 2017 to 2018 for 11 months. He also briefly served as a Web Advisor in 2017 for 2 months. These roles provided him with foundational knowledge and skills in billing and customer support, which he applies in his current managerial role.
Background in Public Safety Industry
Michael has a strong background in the public safety industry, which complements his work in billing operations. His experience includes a significant tenure at American Traffic Solutions, where he held various positions, including Escalations Team Lead and Escalations Supervisor from 2011 to 2017. This background enhances his understanding of the operational challenges and customer needs within the billing sector.
Education and Expertise
Michael studied Theatre/Theater at the New School for the Arts, achieving a high school diploma from 2001 to 2005. His educational background, combined with his expertise in coaching, contributes to his leadership style as a manager. He possesses a diverse skill set that includes analytical skills and sales, which are essential for effective management in billing operations.
Career at JPMorgan Chase
Michael's career includes several roles at JPMorgan Chase, where he worked from 2005 to 2009. His positions included Retention Specialist, Home Loan Consultant, and Personal Banker. These roles provided him with valuable experience in customer service and financial operations, further enhancing his skill set for his current role in billing operations.