Michael Dima
About Michael Dima
Michael Dima is an Executive Response Specialist at Newfold Digital, where he utilizes his expertise in de-escalation techniques and Salesforce to manage complex customer service situations. He has a background in audio engineering and business management from the Conservatory of Recording Arts and Sciences and previously worked as an Inbound Sales Representative at SiteLock.
Work at Newfold Digital
Michael Dima has served as an Executive Response Specialist at Newfold Digital since 2018. In this role, he applies his expertise in de-escalation techniques to manage complex customer service situations effectively. His position is based in Phoenix, Arizona, where he has contributed to enhancing customer satisfaction and resolving issues that require specialized attention.
Education and Expertise
Michael Dima studied at the Conservatory of Recording Arts and Sciences, where he focused on Audio Engineering and Business Management from 2014 to 2016. This educational background has equipped him with a unique blend of technical and managerial skills, which he leverages in his current role. His expertise in de-escalation techniques is particularly valuable in customer service contexts.
Background
Before joining Newfold Digital, Michael Dima worked as an Inbound Sales Representative at SiteLock from 2015 to 2018. This experience in sales provided him with insights into customer needs and effective communication strategies. His work in both sales and customer service has shaped his approach to handling client interactions.
Skills in Salesforce
Michael Dima possesses strong skills in Salesforce, a leading customer relationship management (CRM) platform. His proficiency in Salesforce enhances his ability to manage customer relationships, track interactions, and analyze data to improve service delivery. This skill set supports his role as an Executive Response Specialist.