Nikki Howard
About Nikki Howard
Nikki Howard is a Senior Operations Manager at Newfold Digital, where she has worked since 2018. With a background in psychology and extensive experience in operations management, she has implemented strategies to enhance performance for a customer base of over 800,000.
Work at Newfold Digital
Nikki Howard has served as the Senior Operations Manager at Newfold Digital since 2018. In this role, she operates remotely from Alaska and has been instrumental in implementing strategies that align with profit goals for a customer base exceeding 800,000. Her responsibilities include managing quality assurance and control departments, where she established clear policies for employee work and customer interaction. Additionally, she has developed formalized training plans for over 500 operations managers, team leaders, and customer service representatives across various locations, including the US, Philippines, and India.
Education and Expertise
Nikki Howard earned her Bachelor's degree in Psychology with a focus on Organizational Behavior from Colorado Technical University. This educational background supports her expertise in managing operations and developing effective training programs. Her knowledge in psychology aids in understanding employee behavior and enhancing team dynamics, which is essential in her role as Senior Operations Manager.
Background in Endurance International Group
Prior to her current position, Nikki Howard worked at Endurance International Group in various roles. She served as Program Development Manager from 2017 to 2018 in the Houston, Texas Area, and as Professional Services Manager from 2016 to 2017 in Tempe, Arizona. Her career at Endurance began as a Team Lead, where she worked from 2014 to 2016. These roles contributed to her operational management skills and provided her with a solid foundation in customer service and team leadership.
Achievements in Operations Management
Nikki Howard has implemented forward-thinking strategies that have significantly impacted operational efficiency and profitability at Newfold Digital. She has globally managed quality assurance and control departments, ensuring high standards in employee performance and customer interactions. Her use of Salesforce and Excel for performance data analysis has facilitated effective communication of business trends at the executive level, demonstrating her capability in data-driven decision-making.