Raymond Symonds
About Raymond Symonds
Raymond Symonds is a Senior Project Manager at Newfold Digital, formerly known as Web.com Group, where he has worked since 2018. He has extensive experience in technical support and project management, with a strong focus on efficiency and quality of service.
Work at Newfold Digital
Raymond Symonds has been serving as a Senior Project Manager at Newfold Digital, formerly known as Web.com Group, since 2018. He is based in Jacksonville, Florida, and has accumulated six years of experience in this role. His responsibilities include overseeing project management tasks and ensuring the successful execution of various initiatives within the company.
Previous Experience at Web.com
Before his current role, Raymond Symonds held multiple positions at Web.com. He worked as a Project Manager from 2016 to 2018, and prior to that, he served as a Customer Support Manager from 2015 to 2016, as well as a Technical Support Manager from 2014 to 2015. His diverse roles contributed to his comprehensive understanding of project management and customer service within the organization.
Career at Network Solutions
Raymond Symonds began his career at Network Solutions, which was later acquired by Web.com. He worked there from 2004 to 2014, starting as a Customer Support/Technical Support Specialist for six years, then advancing to Web Hosting Team Lead for two years, and finally serving as Technical Support & Sales Supervisor for two years. His tenure at Network Solutions laid the foundation for his expertise in technical support and sales.
Technical Skills and Expertise
Raymond Symonds possesses a strong set of technical skills relevant to his roles in project management and technical support. His proficiencies include web hosting, HTML, domain names, DNS, SSL, email protocols (POP3), FTP, e-commerce platforms, Microsoft Office, Joomla, and WordPress. These skills enable him to effectively manage projects and provide high-quality support to clients.
Focus on Efficiency and Continuous Improvement
Raymond Symonds emphasizes efficiency and quality of service in his work. He has experience in all aspects of continuous improvement, including its methodology and execution. His strong background in managing sensitive employee and company issues with confidentiality further supports his commitment to maintaining high standards in customer service and technical support.