Richard Thibault
About Richard Thibault
Richard Thibault is a Program Manager for Learning and Employee Success at Newfold Digital, where he has worked since 2021. He has extensive experience in training and development, having held various roles within the company and previously at Convergys.
Current Role at Newfold Digital
Richard Thibault serves as Program Manager for Learning and Employee Success at Newfold Digital, a position he has held since 2021. In this role, he focuses on enhancing employee development and success within the organization. He also works as a Training and Development Specialist, a position he has occupied since 2012, where he oversees training initiatives across various locations, including the USA and Canada. Additionally, he has been the Manager of Retail Sales Training and Development since 2018, contributing to the training strategies for retail sales teams.
Previous Experience at Newfold Digital
Before his current roles, Richard Thibault worked at Newfold Digital in various capacities. He was a Sales Supervisor from 2011 to 2012 and a Business Sales Consultant from 2010 to 2011. His experiences in these roles provided him with a strong foundation in sales and customer service, which he has leveraged in his current training and development functions.
Experience at Convergys
Richard Thibault spent eight years at Convergys, from 1998 to 2006, where he held multiple positions, including Training/Client Services/Operations Manager and Client Services. His tenure at Convergys allowed him to develop expertise in training and client services, which he applies in his current roles at Newfold Digital.
Educational Background
Richard Thibault studied at the University of Cumbria, where he earned a Master of Business Administration (MBA) with a focus on Educational Leadership and Administration. His studies, completed between 2019 and 2022, provided him with advanced knowledge and skills that enhance his effectiveness in his current program management and training roles.
Professional Focus and Values
In his professional capacity, Richard emphasizes knowledge management as a critical component for organizational success. He plays a mediating role between leadership and consultants, translating business needs into actionable items. He aims to create buy-in from all stakeholders and values teamwork, showcasing positivity in his interactions with colleagues.