Shandra Warren Johnson
About Shandra Warren Johnson
Shandra Warren Johnson is an Executive Response Specialist at Newfold Digital, where she has worked since 2022. She has extensive experience in customer service management and risk mitigation, having also founded Pleasure Minks LLC and held various roles in the tech and hospitality sectors.
Work at Newfold Digital
Shandra Warren Johnson currently holds the position of Executive Response Specialist at Newfold Digital, a role she has occupied since 2022. Prior to this, she served as Customer Service Support Manager at the same company since 2018. In her capacity, she drafts legal correspondence and aids in negotiations to facilitate compensations for potential corporate risks. She effectively manages escalations for two additional brands, ASO and Site5. Johnson utilizes tools such as Hootsuite and Salesforce to manage brand voice and develop department analytic reports. Her efforts have successfully reserved millions in court costs for Newfold Digital by managing corporate risks and preserving the brand's reputation.
Education and Expertise
Shandra Warren Johnson has a solid educational background in business and management. She studied at Troy University from 2012 to 2016, where she earned an Associate of Business Administration. Prior to that, she attended Virginia College from 2009 to 2011, achieving an Associate of Arts and Sciences in Business Administration and Management. This educational foundation supports her expertise in customer service management and corporate risk negotiation.
Background
Johnson has a diverse professional background, having worked in various roles across different industries. She began her career as a Food and Beverage Supervisor at Wind Creek Hospitality from 2015 to 2016. She then transitioned to Empereon Marketing as a Technical Support representative for a brief period in 2016. Following that, she worked as a Linux Administrator tier 1 at Endurance from 2017 to 2018 before moving into customer service management roles at Endurance and Newfold Digital.
Achievements
Throughout her career, Shandra Warren Johnson has demonstrated a proven track record in efficiently communicating with high-risk clients through both phone calls and written correspondence. Her role at Newfold Digital has involved significant responsibilities, including managing corporate risks and preserving the brand's reputation, which has resulted in substantial financial savings for the company.
Entrepreneurial Venture
In addition to her roles in corporate environments, Johnson is the founder of Pleasure Minks LLC, a position she has held since 2020. This entrepreneurial venture reflects her ability to manage multiple responsibilities and her commitment to expanding her professional portfolio.