Taki Miller
About Taki Miller
Taki Miller serves as the Senior Director of Contact Center Technologies at Newfold Digital, where he has worked since 2021. He has extensive experience in network design and leadership in customer service technologies, having held various engineering and consultant roles in the technology and cruise line industries.
Current Role at Newfold Digital
Taki Miller serves as the Senior Director of Contact Center Technologies at Newfold Digital. In this role, he provides leadership for core customer service technologies, which include Voice Platform, IVR, Call Recording, Chat, and CRM. His position has been remote since he started in 2021, and he has been instrumental in enhancing the company's customer service technology infrastructure.
Previous Experience at Newfold Digital
Before his current role, Taki Miller worked at Newfold Digital as a Senior Technologist for eight months in 2020. During this time, he contributed to various projects focused on improving technological solutions within the organization, leveraging his expertise in network design and customer service technologies.
Professional Background in Telecommunications
Taki Miller has extensive experience in the telecommunications sector. He worked as a Consultant and Senior VoIP Engineer at Norwegian Cruise Line for one year, where he focused on voice-over-IP technologies. He also held the position of Principal UCCE Engineer at Molina Healthcare for two years, and as a Senior UCCE Engineer at GoDaddy for three years, where he specialized in customer service technologies.
Educational Qualifications
Taki Miller holds a Bachelor of Science in Information Technology from Barry University, which he completed from 2002 to 2004. He furthered his education by obtaining a Master of Business Administration (MBA) from Nova Southeastern University, studying from 2004 to 2006. His educational background supports his expertise in network design and leadership within the technology sector.
Expertise in Network Design
Taki Miller possesses significant expertise in network design, particularly in the context of contact centers and data centers. His knowledge in this area has been applied throughout his career, enabling him to lead initiatives that enhance customer service technologies and improve operational efficiency within organizations.