William Gates
About William Gates
William Gates is a Learning and Development Specialist with extensive experience in instructional design and training. He has worked at Newfold Digital since 2019 and previously held a position at HostGator, where he transitioned from customer support to a web coach.
Work at Newfold Digital
William Gates has been employed at Newfold Digital as a Learning and Development Specialist since 2019. In this role, he is part of the Instructional Design Team, where he conducts discovery meetings and creates training content tailored to the needs of the organization. His work focuses on enhancing the skills and knowledge of employees, ensuring they are equipped to perform effectively in their roles.
Experience at HostGator
William Gates worked at HostGator from 2016 to 2019 as a Learning Specialist. During his tenure, he transitioned from a Customer Support role to a Web Coach within nine months. This position allowed him to assist agents in improving their verbal skills, contributing to better customer interactions. His experience at HostGator laid the groundwork for his subsequent career in learning and development.
Training in Instructional Design
William gained foundational training in Instructional Design from a colleague who holds a Master's degree in the field. This training has significantly influenced his approach to creating effective learning materials and programs. His understanding of instructional design principles aids in developing content that meets the needs of diverse learners.
International Training Experience
William traveled to Manila, Philippines, for three months to train and support a Business Process Outsourcing (BPO) company. This initiative involved assisting with HostGator's chat customer support channel, providing him with valuable international experience in training and development within a global context.
Psychology of Learning Expertise
William has experience in the psychology of learning, which he acquired through his role as a trainer at HostGator. This knowledge enables him to understand how individuals learn and retain information, allowing him to design training programs that are effective and engaging for participants.