Winston Rodrigues
About Winston Rodrigues
Winston Rodrigues is a Retention Specialist at Newfold Digital in Halifax, Nova Scotia, where he has worked since 2020. He specializes in upselling website products and providing technical support to enhance customer retention.
Work at Newfold Digital
Winston Rodrigues has been employed at Newfold Digital since 2020 as a Retention Specialist. Based in Halifax, Nova Scotia, he focuses on customer retention and technical support. His role involves upselling various website products to enhance the customer experience. He has played a significant part in resolving technical issues for customers, which contributes to overall customer retention efforts.
Previous Experience in Customer Service
Prior to his current position, Winston Rodrigues held several customer service roles. He worked at Tim Hortons as a Customer Service Associate from 2019 to 2020 for one year in the London, Canada Area. Additionally, he served as a Front Desk Agent at Taboo Muskoka Resort for three months in 2018 in Gravenhurst, Ontario. His experience also includes a role as a Banquet Server at the East London International Convention Centre for four months in 2019.
Education and Expertise
Winston Rodrigues studied at Fanshawe College, where he earned a Post Graduate Certificate in Hospitality and Tourism Operations Management from 2017 to 2019. His education has equipped him with the skills necessary for his roles in customer service and retention, particularly in upselling and enhancing customer experiences.
Background in Hospitality
Winston Rodrigues has a background in hospitality that includes practical lab experience as a server and host at The Chef's Table from 2017 to 2018. This experience has contributed to his customer service skills and understanding of the hospitality industry, which he applies in his current role.