Andrea Pappas
About Andrea Pappas
Andrea Pappas serves as the Director of Client Service, Total Rewards at Newfront, where she leads a team focused on innovative employee benefits programs. With a background in human resource administration and extensive experience in client services across various companies, she has developed expertise in client relationship management and business growth.
Current Role at Newfront
Andrea Pappas serves as the Director of Client Service, Total Rewards at Newfront. In this role, she manages a large new book of business, demonstrating her expertise in client relationship management and business growth. She leads a total rewards service team, focusing on the development and implementation of innovative employee benefits programs. Her position at Newfront reflects her commitment to enhancing client services and delivering value through effective total rewards strategies.
Previous Experience at MetLife
Prior to her current role, Andrea Pappas worked at MetLife as a Client Services Consultant from 2002 to 2007. During her five years at MetLife, she gained valuable experience in client service and support, which laid the foundation for her future roles in the employee benefits industry. This early experience contributed to her understanding of client needs and service delivery in a competitive market.
Career Progression at AonHewitt and Woodruff Sawyer
Andrea Pappas held the position of Consultant at AonHewitt from 2007 to 2012, where she further developed her consulting skills in employee benefits. Following this, she worked at Woodruff Sawyer as Employee Benefits Practice Manager and Assistant Vice President from 2016 to 2021. In this role, she managed employee benefits strategies and client relationships, enhancing her expertise in the field before transitioning to her current position at Newfront.
Educational Background in Human Resources
Andrea Pappas studied at Central Michigan University, where she earned a Master of Science in Human Resource Administration from 2009 to 2011. Prior to this, she completed her Bachelor of Science degree in Business Administration at the same university from 1997 to 2001. Her educational background provides her with a solid foundation in human resources and business principles, which supports her professional roles in client service and employee benefits.
Experience at Burnham Benefits
Andrea Pappas worked as an Account Executive at Burnham Benefits from 2012 to 2016. In this role, she was responsible for managing client accounts and delivering employee benefits solutions. Her experience at Burnham Benefits contributed to her understanding of the complexities of employee benefits and client service, further enhancing her capabilities in the industry.