Ilana Shackelford
About Ilana Shackelford
Ilana Shackelford is a Senior Account Coordinator with a diverse background in account management and coordination across various companies. She has held multiple roles at The ABD Team and has experience in the insurance and education sectors.
Current Role at Newfront
Ilana Shackelford serves as a Senior Account Coordinator at Newfront, a position she has held since 2023. In this role, she is responsible for managing client accounts and ensuring effective communication between clients and the company. Her experience in account coordination allows her to address client needs and contribute to the overall success of the team.
Previous Experience at Lockton Companies
Before joining Newfront, Ilana worked at Lockton Companies as an Account Manager from 2021 to 2023. In this capacity, she managed client relationships and provided support for various insurance products. Her role involved coordinating with clients to understand their needs and delivering tailored solutions.
Background at The ABD Team
Ilana's tenure at The ABD Team spanned several roles from 2018 to 2021. She began as an Account Assistant, progressing to Account Coordinator, and later served as a Co-Founder of the FirstGen ERG. Additionally, she held the position of Historian for the BLACK at ABD ERG. This diverse experience provided her with a solid foundation in account management and organizational leadership.
Educational Background
Ilana studied Business Administration and Management at Heald College-Concord, where she achieved an Associate of Arts and Sciences (AAS) degree in 2015. Her education equipped her with essential skills in business operations and management, which she has applied throughout her career.
Early Career Experience
Ilana's early career includes roles such as Service Coordinator at Fire Detection Unlimited, Inc. and Meetings & Education Assistant at MedAmerica. She also worked as a Jr Underwriter at JE Brown & Associates from 2012 to 2014. These positions provided her with valuable insights into customer service, coordination, and underwriting processes.