Jesmer Lorenzo
About Jesmer Lorenzo
Jesmer Lorenzo is an IT Support Manager with over 20 years of experience in IT, specializing in customer service for various user levels. He has held managerial roles at several companies, including Castlight Health and Verana Health, and currently works at Newfront in San Mateo, California.
Current Role at Newfront
Jesmer Lorenzo serves as the IT Support Manager at Newfront since 2023. In this role, he is responsible for overseeing IT support operations and ensuring high-level customer service for users at all levels. His position is based in San Mateo, California, where he utilizes his extensive experience in IT to enhance operational efficiency.
Previous Experience in IT Management
Prior to his current role, Jesmer Lorenzo held several managerial positions in the IT sector. He worked as the Manager of Corporate IT at Castlight Health from 2020 to 2022. Before that, he served as Manager of IT at Verana Health from 2022 to 2023. His experience includes managing IT operations and providing support to various organizations in the San Francisco area.
Educational Background
Jesmer Lorenzo has a diverse educational background. He studied at San Jose State University, where he focused on Business Administration and Management. He also attended Diablo Valley College, achieving an Associate of Arts degree in General Education. Additionally, he holds a Bachelor of Science degree in Finance from the University of Phoenix.
IT Experience and Specialization
With over 20 years of experience in the IT field, Jesmer Lorenzo specializes in stabilizing IT operations and infrastructure. His career includes roles as a Systems Administrator and IT Manager across various companies, where he has developed a strong focus on providing high-level customer service to both regular and executive-level users.
Mentorship and Team Development
Jesmer Lorenzo has a proven track record in mentoring and developing IT professionals. His leadership style emphasizes fostering team success and enhancing the skills of team members. This focus on professional development has contributed to the overall effectiveness of the IT teams he has managed throughout his career.