Jocelyn Means
About Jocelyn Means
Jocelyn Means serves as an EB Service Operations Specialist at Newfront, where she has worked since 2022. She advocates for diversity, equity, and inclusion while leveraging her strong communication skills and bilingual abilities to enhance client relationships.
Work at Newfront
Jocelyn Means has been serving as an EB Service Operations Specialist at Newfront since 2022. In this remote role, she focuses on enhancing operational efficiency and supporting employee benefits service operations. Prior to her current position, she worked as a Client Representative at Newfront from 2021 to 2022, where she contributed to client engagement and service delivery. Her experience at Newfront reflects her commitment to operational growth and client satisfaction.
Education and Expertise
Jocelyn Means studied at Strayer University, where she earned a Bachelor of Science in Information Technology Project Management between 2019 and 2021. This educational background equips her with the skills necessary for managing projects effectively within the operations sector. Her expertise is further enhanced by her strong communication skills and bilingual proficiency in Spanish, which aids in building successful client relationships.
Background
Before joining Newfront, Jocelyn Means held various roles that contributed to her professional development. She worked as a Case Manager at ReedGroup, a Guardian® Company, from 2020 to 2021. Additionally, she was employed at Penn Treaty Network America from 2010 to 2014. Her earlier career included positions at First Commonwealth Federal Credit Union, where she served as a Member Experience Associate Universal Banker and a Card Services Payment Specialist.
Advocacy for Diversity and Inclusion
Jocelyn Means actively advocates for diversity, equity, and inclusion in her professional role. She is involved in fostering inclusivity through Employee Resource Groups (ERGs) and serves as a Community Outreach Partner for the DE&I Council. Her commitment to these values is evident in her efforts to create a sense of belonging within her workplace.
Project Management Skills
Jocelyn Means possesses a proven track record of managing multiple projects simultaneously while maintaining quality and efficiency. Her strong communication skills contribute to effective client relations and project management, enabling her to navigate complex operational challenges successfully.