Susan Hickman, Arm
About Susan Hickman, Arm
Susan Hickman serves as the VP Senior Account Executive for Life Sciences at Newfront, where she has worked since 2019. With over 31 years of experience in brokerage and underwriting, she has a strong background in risk management and has previously held positions at Chubb Insurance Group and Travelers.
Work at Newfront
Susan Hickman serves as the VP Senior Account Executive for Life Sciences at Newfront, a position she has held since 2019. In this role, she focuses on account management and marketing strategies tailored for the life sciences sector. Her responsibilities include overseeing customer service operations and ensuring client satisfaction. Hickman's experience in the industry contributes to her effectiveness in managing complex accounts and fostering relationships with clients.
Previous Experience at Chubb Insurance Group
Prior to her current role, Susan Hickman worked at Chubb Insurance Group as a Senior Underwriter in Technology from 1998 to 2001. During her three years at Chubb, she developed her underwriting skills and gained insights into risk management practices. This experience laid the groundwork for her future roles in the insurance and risk management sectors.
Professional Background in Underwriting
Susan Hickman has over 31 years of experience in the insurance industry, with a strong focus on both brokerage and underwriting. She worked at Travelers as a Senior Underwriter in Technology from 1985 to 1998, where she spent 13 years honing her expertise in risk assessment and management. This extensive background has equipped her with a comprehensive understanding of the challenges and opportunities within the life sciences and technology sectors.
Leadership and Customer Service Skills
Hickman demonstrates leadership skills in managing customer service operations, both internally and externally. Her ability to lead teams and enhance customer experiences is a key aspect of her professional profile. She has effectively managed various customer service initiatives, ensuring that client needs are met with efficiency and professionalism.
Diverse Professional Experience
Susan Hickman's career spans multiple sectors, including real estate, hospitality, and non-profit organizations. This diverse professional background has provided her with a broad perspective on different industries, enhancing her adaptability and problem-solving skills. Her varied experiences contribute to her comprehensive approach to account management and client relations.