Olaf Doemer
About Olaf Doemer
Olaf Doemer is a Senior Director of Technical Support at NewStore, Inc., with extensive experience in customer support and technical roles across various companies. He has held leadership positions at Rapid7, Acquia, Oracle Corporation, and others, contributing to his expertise in the field.
Current Role at NewStore
Olaf Doemer serves as the Senior Director of Technical Support at NewStore, Inc. He has been in this position since 2023, contributing to the company's operations in Greater Boston. In this role, he oversees technical support strategies and initiatives, ensuring effective customer service and support for NewStore's clients.
Previous Experience at Rapid7
Before joining NewStore, Olaf Doemer worked at Rapid7 as the Director of Technical Support from 2020 to 2023. His tenure in Boston, Massachusetts, involved managing the technical support team and enhancing customer service processes. He played a key role in improving support operations during his three years with the company.
Career at Acquia
Olaf Doemer held multiple positions at Acquia, starting as the Director of Global Support from 2015 to 2020. He was responsible for leading the global support team and ensuring customer satisfaction. Prior to this role, he served as Senior Manager of Support for one year in 2014 to 2015, focusing on support operations in Burlington, Massachusetts.
Educational Background
Olaf Doemer studied at DHBW Mannheim from 1988 to 1991, completing a three-year program. This educational background provided him with foundational knowledge and skills that have contributed to his career in technical support and customer service.
Professional History
Olaf Doemer has a diverse professional history, having worked in various roles across multiple companies. His experience includes positions at Oracle Corporation as Senior Manager of Global Customer Support, Art Technology Group (ATG) as Manager of Customer Service & Support, and Sterling Software as Principal Support Engineer. His career spans over two decades, with significant contributions to technical support and customer service.