Robert D.
About Robert D.
Robert D. is an Engagement Manager at NewStore, Inc., where he focuses on guiding team growth and ensuring customer success. He has extensive experience in project management and customer success roles across various companies in Europe.
Work at NewStore
Currently, Robert D. serves as an Engagement Manager at NewStore, Inc., a position he has held since 2022. In this role, he focuses on guiding team growth and ensuring customer success through the services delivered. His responsibilities include forming success criteria with customers to maximize the value they receive from the company's offerings.
Previous Experience in Customer Success
Robert D. has extensive experience in customer success roles. He worked at Applause in various capacities, including Head of EU Delivery from 2020 to 2021, where he managed customer success initiatives. Prior to that, he served as Team Lead EU Solution Delivery from 2017 to 2020 and as Senior Solution Delivery Manager for three months in 2017. Additionally, he was Head of Customer Success at EqualTo for seven months in 2022.
Project Management Background
Robert D. has a solid background in project management, having worked at ITAF.eu as a Project Manager from 2014 to 2016. He also held the role of Application Tester and Functional Analyst at the same company for ten months in 2013. His experience includes managing projects and ensuring successful delivery of services.
Education and Expertise
Robert D. earned a Bachelor's degree in Computer/Information Technology Administration and Management from TF Mihajlo Pupin, where he studied from 2008 to 2013. He possesses expertise in various methodologies, including Agile, Scrum, Kanban, Waterfall, and ISTQB, which he applies to lead high-performing, multinational teams.
Leadership and Team Development
Robert D. takes pride in guiding team growth and learning. He is highly skilled in leading high-performing teams and focuses on developing team members to enhance their skills and capabilities. His leadership style emphasizes collaboration and customer-centric approaches to ensure success.