Zbigniew Bien
About Zbigniew Bien
Zbigniew Bien is an IT Support Manager currently working at NewStore, Inc. in Berlin, Germany, where he has contributed to enhancing onboarding and security compliance through the introduction of a company-wide MDM solution.
Current Role at NewStore
Zbigniew Bien serves as the IT Support Manager at NewStore, Inc., a position he has held since 2022. In this role, he oversees the IT support operations, ensuring efficient service delivery and support for users. His responsibilities include managing the IT support team and implementing strategies to enhance service quality and operational efficiency.
Previous Experience at NewStore
Prior to his current role, Zbigniew Bien worked as the IT Support Team Lead at NewStore, Inc. from 2019 to 2022. During this time, he managed the certification and subsequent SOC2 audits for the IT organization. He also introduced a company-wide Mobile Device Management (MDM) solution to improve onboarding processes and security compliance across the organization.
Work History in IT Support
Zbigniew Bien has extensive experience in IT support roles. He worked at CSC as a Service Desk Analyst from 2011 to 2013 and later as a Backup Team Lead from 2013 to 2014, both in Prague, Czech Republic. He also served as an IT Support Specialist at Capgemini for nine months in 2010 and 2011 in Kraków, Poland. Additionally, he worked as a Consultant at Amaris from 2017 to 2019 in Prague.
Education and Qualifications
Zbigniew Bien holds a Master of Business Administration (MBA) in IT Management from Collegium Humanum - Warsaw Management University, which he completed in 2023. He also earned a Master of Arts (MA) in Language Interpretation and Translation from Jagiellonian University in 2010 and a Bachelor of Arts (B.A.) in Teaching English as a Second or Foreign Language from the State Higher Vocational School in Nysa in 2007.
Professional Skills and Contributions
Throughout his career, Zbigniew Bien has demonstrated strong leadership and technical skills in IT support. He played a key role in scaling up IT support operations at NewStore, Inc. by implementing new tools and streamlining processes. His contributions have significantly enhanced the efficiency and effectiveness of the IT support team.