Jack Sheehan
About Jack Sheehan
Jack Sheehan is an Implementation Support Associate at Newswhip, where he has worked since 2017. He has a background in quality assurance and account management, contributing to client satisfaction and successful information services solutions.
Current Role at NewsWhip
Jack Sheehan serves as an Implementation Support Associate at NewsWhip, a position he has held since 2017. In this role, he focuses on providing support for the implementation of information services solutions tailored to client needs. His responsibilities include enhancing client relationships and ensuring satisfaction with the services offered.
Previous Experience at NewsWhip
Prior to his current role, Jack worked at NewsWhip as a Quality Assurance Associate for seven months in 2016. During this time, he contributed to the successful implementation of information services solutions for clients, demonstrating his capability in quality assurance and client service.
Work History in Customer Service
Jack's work history includes a position as a Customer Sales Representative at Enterprise Rent-a-Car from 2014 to 2015, where he worked for 11 months in St. Louis, Missouri. He also worked as a Team Member and Barista at Pret a Manger for two months in 2016 in London, United Kingdom. These roles helped him develop strong customer service skills.
Educational Background
Jack studied Business Studies at Dublin City University, where he earned a Bachelor's degree from 2013 to 2017. He also attended Skerries Community College, furthering his educational foundation prior to university.
Skills and Expertise
Jack possesses expertise in account management, focusing on enhancing client relationships and satisfaction. He has demonstrated strong teamwork skills through participation in cross-functional projects within the information services industry.