Jaime Chung
About Jaime Chung
Jaime Chung is the Chief Customer Officer at NewsWhip, where she has worked since 2023. She has extensive experience in customer success and operations, having held various leadership roles in companies such as NewsWhip, Epic Media Group, and AzoogleAds.
Current Role as Chief Customer Officer
Jaime Chung serves as the Chief Customer Officer at NewsWhip, a position held since 2023. In this role, she is responsible for managing the development and execution of action plans aimed at achieving customer outcomes for named accounts. She establishes critical goals and key performance indicators to drive customer success and satisfaction.
Previous Experience at NewsWhip
Jaime Chung has a significant tenure at NewsWhip, where she worked in various capacities. She served as the Vice President of Customer Success from 2017 to 2019 and then as the Executive Vice President of Customer Success, US Operations from 2019 to 2023. During her time, she focused on establishing tracking, reporting, and ROI metrics for Customer Success.
Background in Business Operations
Prior to her roles at NewsWhip, Jaime Chung held several positions in business operations. She was the Vice President of Business Operations at Epic Media Group from 2010 to 2012 and previously served as the Director of Business Operations from 2009 to 2010. Her experience also includes a role as Senior Product Manager at Epic Media Group from 2007 to 2009.
Consulting and Early Career Experience
Jaime Chung worked as a Consultant at Loft9 from 2015 to 2016. Earlier in her career, she held roles at AzoogleAds, including Manager of the Affiliate Development Group from 2005 to 2007 and Media Buyer from 2004 to 2005. She also served as Senior Director of Operations at PlaceIQ from 2012 to 2013.
Education and Academic Background
Jaime Chung holds a Bachelor of Arts in Communication Studies from Wilfrid Laurier University. She also earned a Master of Business Administration (MBA) from Duke University's Fuqua School of Business, specializing in Business Administration and Management.