Kenneth Casey
About Kenneth Casey
Kenneth Casey is a Customer Success Manager currently employed at NewsWhip since 2021. He has extensive experience in client support and technical consulting, having previously worked at Absorb Software, Cognizant, Convergys, AIB, and Arvato Financial Solutions.
Current Role at NewsWhip
Kenneth Casey serves as a Customer Success Manager at NewsWhip, a position he has held since 2021. In this role, he is responsible for ensuring client satisfaction and success, leveraging his extensive background in customer support and client management. His experience in the industry positions him to effectively address client needs and foster strong relationships.
Previous Experience at Absorb Software
Kenneth Casey worked at Absorb Software in multiple roles, including Client Success Manager and Client Advocate. His tenure lasted from 2018 to 2020, during which he managed various integration projects, including turnkey and bespoke system integrations. He also conducted training sessions and business reviews for clients, enhancing their experience with the software.
Career Background in Client Support
Kenneth Casey has a diverse background in client support roles across several companies. He worked as a Client Support Analyst at Cognizant from 2017 to 2018 and as an Internet Business Banking Consultant at AIB from 2016 to 2017. His experience includes supporting advertising systems for major platforms like Facebook and Google, which has equipped him with valuable skills in digital marketing and analytics.
Education and Qualifications
Kenneth Casey completed his Leaving Certificate at Balbriggan Community College from 2001 to 2006. He later pursued further education at Teagasc College of Amenity Horticulture, where he achieved a Level 5 Diploma in Horticultural Science from 2020 to 2021. This educational background complements his professional experience in customer success and technical support.
Technical Skills and Expertise
Kenneth Casey possesses technical expertise in various areas, including advertising systems and integration projects. He has managed projects involving data import/export, HRIS, and RESTful API systems. His proficiency in Google AdWords PPC, Analytics, and Facebook Marketing demonstrates his capability in digital marketing and technical support.