Claudia C.
About Claudia C.
Claudia C. is a Customer Success professional with extensive experience in healthcare support roles. She has worked for various organizations, including Inova Health System and Aetna, and is currently employed at NexHealth while pursuing a Bachelor of Science in Health Information Management and Technology.
Work at NexHealth
Claudia C. has been working at NexHealth in the Customer Success department since 2022. Her role focuses on ensuring client satisfaction and effective onboarding processes. She leverages her extensive experience in healthcare and technical systems to support clients in utilizing NexHealth's services effectively. Claudia's background in customer support and clinical pharmacy enhances her ability to address client needs and foster strong relationships.
Previous Experience in Healthcare
Before joining NexHealth, Claudia C. held various positions in the healthcare sector. She worked at Inova Health System as a Senior Patient Support for 11 months in Virginia, where she contributed to patient care initiatives. Prior to that, she was with Aetna as a Clinical Pharmacy for one year in Phoenix, Arizona, and at Humana as Specialty Quality Network for two years. Additionally, she worked at Walgreens in the pharmacy department for two years, gaining valuable experience in medication management and patient interaction.
Technical Proficiency
Claudia C. is proficient in several technical systems that are essential in the healthcare industry. Her expertise includes EPIC EHR, SQL, and IBM Systems. This technical knowledge supports her role in customer success, allowing her to navigate complex systems and provide effective solutions to clients. Her ability to understand and utilize these systems enhances her contributions to client training and support.
Education and Ongoing Studies
Claudia C. is currently pursuing a Bachelor of Science in Health Information Management and Technology. This educational endeavor complements her professional experience and aims to deepen her understanding of health information systems. Her commitment to education reflects her dedication to advancing her career in the healthcare field.
Compliance and Quality Assurance
In her various roles, Claudia C. has ensured compliance with CMS, State, and NCQA requirements. Her experience in leading clinical pharmacy and care management has equipped her with the skills necessary to maintain high standards of quality and regulatory adherence. Additionally, she has developed training materials and onboarding processes, contributing to the overall effectiveness of healthcare operations.