Juanita W.
About Juanita W.
Juanita W. serves as the Enterprise Product Enablement & Implementation Manager at NexHealth, where she has made significant contributions, including the creation of an Enterprise Playbook and a new training process that greatly improved efficiency. She has a diverse background in operations and management, with previous roles at Humana, UnitedHealth Group, and Aditya Birla Group, and holds an MBA from Northcentral University.
Current Role at NexHealth
Juanita W. serves as the Enterprise Product Enablement & Implementation Manager at NexHealth, a position she has held since 2022. In this role, she has been instrumental in overhauling the Enterprise onboarding process, optimizing tools, resources, and training structures. She has also coordinated with senior leadership to develop a Pre-Sales Playbook, enhancing the sales process and customer engagement.
Previous Experience in Healthcare Operations
Juanita W. has extensive experience in healthcare operations. She worked at Humana as a Senior Consumer Service Operations Manager for seven months in 2020. Prior to that, she held the role of Contracting Manager for Physician & Provider Networks at UnitedHealth Group for five months in 2022. Additionally, she served as a Provider Education & Relations Coordinator at Humana from 2017 to 2019, and as a Provider Relations and Servicing Coordinator at Blue Cross Blue Shield of Michigan from 2014 to 2017.
Education and Qualifications
Juanita W. holds a Master of Business Administration (MBA) in Business Administration and Management from Northcentral University, where she studied from 2020 to 2023. She also earned a Bachelor of Arts (BA) in Psychology from Northcentral University, completing her studies from 2014 to 2017. Earlier, she studied Communication, Journalism, and Related Programs at Florida A&M University from 2008 to 2010.
Achievements at NexHealth
At NexHealth, Juanita W. has received multiple awards, including the Implementation Manager of the Quarter for Q2 2023 and several 'Onboarding Manager of the Month' recognitions. She crafted an Enterprise Playbook for the Onboarding & Implementation process and introduced a new training process that significantly reduced team training effort by 85.4% within the first month of implementation.
Early Career Background
Juanita W. began her career as a Sales and Onboarding Specialist at Aditya Birla Group, where she worked for ten months in 2013-2014. This early experience laid the foundation for her subsequent roles in healthcare operations and management, contributing to her expertise in onboarding and training processes.