Spencer Vail
About Spencer Vail
Spencer Vail is a Customer Success Leader at NexHealth, where he has worked since 2023. He has extensive experience in customer success roles across various companies, including InsideSales.com and Clearwater Analytics, and holds an MBA from Brigham Young University.
Work at NexHealth
Spencer Vail serves as the Customer Success Leader at NexHealth, a position he has held since 2023. He is based in Draper, Utah, and works on-site. In this role, he focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from the company's services.
Previous Experience in Customer Success
Prior to his role at NexHealth, Spencer Vail held several positions in customer success. He worked at InsideSales.com as the Manager of the SMB & Mid-Market Customer Success Team from 2018 to 2019. He later advanced to roles such as Sr. Manager of Customer Success - Core and Sr. Manager of Customer Success - Global at the same company, contributing to customer engagement strategies.
Educational Background
Spencer Vail earned his Master of Business Administration (M.B.A.) from the Marriott School of Business at Brigham Young University, where he studied Entrepreneurship & Strategy from 2016 to 2018. He also holds a Bachelor of Science (B.S.) in Marketing from Utah State University, which he completed from 2008 to 2013.
Experience in Startup Environments
Spencer Vail has a preference for working in startup environments, having gained experience across various stages of company growth, from Pre-Seed to Late Stage VC companies. His background includes roles in both SaaS and Consumer Marketplace sectors, particularly focusing on Customer Success and Client Services.
Passion for Team Development
Spencer Vail has a strong passion for building teams and developing individuals. He emphasizes both strategic and operational aspects in his approach, aiming to foster growth and enhance performance within the teams he leads.