Stephen Mandala
About Stephen Mandala
Stephen Mandala is a Senior Engagement Manager in Customer Success at NexHealth, with a background in politics from The University of Dallas. He has extensive experience in customer success roles at various companies, including Adobe Workfront and Solutionreach, and is recognized for his ability to build strong customer relationships and manage high-value accounts.
Work at NexHealth
Stephen Mandala currently serves as the Senior Engagement Manager in Customer Success at NexHealth. He has held this position since 2021, contributing to the company's focus on enhancing customer engagement and satisfaction. His role involves managing customer relationships and ensuring that clients achieve optimal value from NexHealth's services. Mandala's experience in customer success enables him to effectively address client needs and drive adoption of the platform.
Previous Experience in Customer Success
Before joining NexHealth, Stephen Mandala worked at Adobe Workfront as a Strategic Customer Success Manager from 2017 to 2019. He also held the position of Senior Customer Success Manager at Adobe Workfront from 2015 to 2017. His tenure at Solutionreach, Inc. included roles as Sr. Manager of Customer Success and Sr. Customer Success Manager for Major Accounts. His experience spans various aspects of customer success, focusing on building relationships and supporting sales efforts.
Education and Expertise
Stephen Mandala earned a Bachelor of Arts in Politics from The University of Dallas, where he studied from 1991 to 1995. He also completed his secondary education at Montgomery High School. His educational background supports his expertise in managing customer relationships and strategic planning, particularly in the SaaS industry. Mandala is recognized for his ability to manage high-value strategic accounts, including those of Fortune 100 companies.
Achievements in Customer Success
Throughout his career, Stephen Mandala has been recognized for his contributions to customer success. He was awarded Rookie of the Year during his time at Solutionreach, Inc., highlighting his impact in the role. His proven ability to support sales efforts and increase adoption and revenue is notable. Mandala is also acknowledged as a thought leader in client services best practices, emphasizing his commitment to enhancing the end-user experience.
Leadership and Team Management
Stephen Mandala is known for his capability in building strong, loyal, and motivated teams. He has a track record of inspiring relationships with customers at all levels, including C-level executives. His adeptness at managing cross-functional teams and strategic planning has contributed to his success in the customer success domain. Mandala's leadership style focuses on fostering collaboration and ensuring that team members are aligned with client objectives.