Andrew Kunna
About Andrew Kunna
Andrew Kunna is a professional in Contact Center Strategy and Solutions, currently working at NexRep, LLC, where he developed an innovative contact center platform. He advocates for equal talent opportunities and has contributed to NexRep's recognition in the customer experience sector.
Work at NexRep
Andrew Kunna has been working at NexRep, LLC since 2022 in the role of Contact Center Strategy & Solutions. His work is conducted remotely from Portland, Maine. At NexRep, he developed a unique contact center platform that integrates off-shore, brick-and-mortar, and virtual models to optimize agent deployment and efficiency. He also implemented a gig-economy model that utilizes one-hour micro-shifts to align agent availability with volume demand, enhancing operational efficiency.
Previous Experience at Liveops, Inc.
Prior to his current role, Andrew Kunna worked at Liveops, Inc. from 2018 to 2022 as Omnichannel Client Development & Solutions. This position was remote and based in Scottsdale, AZ. During his four years at Liveops, he contributed to various initiatives that focused on enhancing client development and solutions in the contact center industry.
Background in Sales and Business Development
Andrew Kunna has a diverse background in sales and business development. He worked at West Corporation in various roles from 2009 to 2018, including Sales Manager and Corporate Sales and Business Development - Revenue Generation Services. His experience also includes a position as Regional Account Manager at Imperial Supplies from 2013 to 2014. This extensive experience has equipped him with a strong understanding of the contact center landscape.
Education and Expertise
Andrew Kunna studied at the University of Wisconsin-Fox Valley, where he focused on Management, Marketing, and Related Support Services. He completed his studies from 2008 to 2010, achieving a degree in Business. His educational background supports his expertise in contact center strategy and solutions.
Achievements in the Industry
At NexRep, Andrew Kunna has contributed to the company's recognition as the only BPO invited to sit on the board of advisors for Five9. This acknowledgment highlights NexRep's innovative approach in the customer experience (CX) space. Additionally, he advocates for talent opportunity regardless of personal circumstances, aligning with NexRep's mission to improve work and life quality for all stakeholders.