Jeffrey Reed
About Jeffrey Reed
Jeffrey Reed is a Customer Service Representative at NexRep, LLC, where he has worked remotely since 2022. He holds an Associate of Science in Business Administration and Management from Paris Junior College and has experience in digital printing and web development.
Work at NexRep
Jeffrey Reed has been employed at NexRep, LLC as a Customer Service Representative since 2022. In this remote role, he handles an average of 50 customer calls daily, showcasing his strong problem-solving skills and technical troubleshooting capabilities. His performance has been recognized with a Tier A Agent designation, where he consistently achieves 100% scores in quality assurance, knowledge, and efficiency metrics.
Education and Expertise
Jeffrey Reed studied at Paris Junior College, where he earned an Associate of Science degree in Business Administration and Management from 2016 to 2019. He possesses expertise in web development using Webflow and has skills in various technologies including CMS, databases, Photoshop, Figma, HTML, and CSS. His educational background supports his professional roles and contributions in customer service and web design.
Background
Prior to his current position at NexRep, Jeffrey Reed worked at PCI Group as a Digital Print Operator from 2021 to 2022. Before that, he spent three years at Amazon in Coppell, Texas, where he held dual roles as a Digital Print Operator and Learning Ambassador from 2018 to 2021. His experience in these positions has contributed to his customer service skills and operational knowledge.
Achievements
Jeffrey Reed developed a streamlined process for account registration that improved customer feedback by 35%. This innovation led to peer recognition, highlighting his ability to enhance customer experiences. Additionally, he started his career in web design by assisting entrepreneur friends, which transitioned into a full-time role designing dynamic websites for global clients and agencies.