Carlos De La Flor
About Carlos De La Flor
Carlos De La Flor is a Level 3 Product Support Engineer at Nexthink, where he has worked since 2019. He has previous experience in technical support roles at Afiniti, Nexthink, and Netsize.
Work at Nexthink
Carlos De La Flor has been employed at Nexthink since 2019, serving as a Level 3 Product Support Engineer. In this role, he is responsible for providing advanced technical support and troubleshooting for Nexthink's products. His experience at Nexthink builds on his previous role as a Technical Support Agent within the same company, where he worked from 2018 to 2019.
Previous Experience in Technical Support
Before joining Nexthink, Carlos worked at Afiniti.com as a Technical Support Engineer from 2017 to 2018 for a duration of eight months. His responsibilities included assisting customers with technical issues and ensuring effective resolution of support requests. Prior to Afiniti, he was a Level 2 Support Engineer at Netsize, a Gemalto company, for five months in 2017.
Career Progression
Carlos De La Flor's career in technical support began with his role at Netsize in 2017. He then transitioned to Nexthink as a Technical Support Agent, where he gained experience and knowledge of the company's products. This progression led him to his current position as a Level 3 Product Support Engineer at Nexthink, where he has been for five years.
Technical Skills and Expertise
Throughout his career, Carlos has developed a strong foundation in technical support and customer service. His roles have equipped him with skills in troubleshooting, problem-solving, and effective communication with clients. His expertise in product support is enhanced by his hands-on experience in various technical support capacities.