Daniel Reilly
About Daniel Reilly
Daniel Reilly is a Global Technical Account Manager at Nexthink, with over 10 years of experience in support roles at Managed Service Providers. He specializes in driving efficiency and advising businesses on data analytics and automation.
Work at Nexthink
Daniel Reilly has been employed at Nexthink since 2019, initially serving as a Technical Consultant for Managed Service Providers. In 2021, he transitioned to the role of Global Technical Account Manager. His responsibilities include advising businesses on leveraging advanced data analytics and automation to enhance operational efficiency and maximize business value. Based in London, he has accumulated significant experience in technical account management, focusing on client success and support.
Previous Experience at Attenda
Prior to his tenure at Nexthink, Daniel Reilly worked at Attenda in various roles from 2011 to 2017. He began as a Service Desk Analyst, progressing to 1st Line Infrastructure Support Analyst, and then to Client Support Engineer at Level 2 and Level 3. His experience at Attenda spanned over six years, during which he developed a strong foundation in client support and technical troubleshooting within managed service environments.
Current Role at Ensono
In addition to his role at Nexthink, Daniel Reilly has been serving as a Technical Service Manager at Ensono since 2017. His work involves managing technical services and ensuring client satisfaction. This position complements his expertise in support and account management, allowing him to drive efficiency and support client objectives effectively.
Education and Expertise
Daniel Reilly studied at Strodes College, where he focused on IT and achieved an A Level from 2008 to 2010. He also attended The Matthew Arnold School from 2003 to 2008. His educational background, combined with over ten years of experience in support teams at Managed Service Providers, has equipped him with a solid understanding of technical support and client management.
Problem-Solving Skills
Daniel Reilly is recognized for his tenacity in problem-solving, particularly in high-pressure situations. His ability to maintain focus and effectively address challenges has been a significant asset throughout his career in technical support and account management. This skill set has enabled him to assist clients in achieving their goals through efficient and effective solutions.