Eric Blum
About Eric Blum
Eric Blum serves as the Chief Customer Officer at Nexthink since 2018, bringing extensive experience in technology and customer service from previous roles at BMC Software and SAP.
Work at Nexthink
Eric Blum has served as the Chief Customer Officer at Nexthink since 2018. In this role, he is responsible for overseeing customer relationships and ensuring satisfaction with Nexthink's products and services. His tenure at Nexthink has been marked by a focus on enhancing customer engagement and driving value through the company's digital experience management solutions. He is based in Paris, Île-de-France, France.
Previous Experience at BMC Software
Prior to his current role, Eric Blum held several positions at BMC Software. He worked as Vice President and Chief Technology Officer for EMEA from 2013 to 2018, where he led initiatives in multi-cloud, AIOps, and cognitive service management. He also served as Vice President of Services for EMEA from 2007 to 2011 and as Director of Technical Services for Southern Europe from 2003 to 2006. His experience at BMC Software equipped him with extensive knowledge in technology management and customer service.
Experience at SAP
Eric Blum worked at SAP as the Director of mysap.com from 2000 to 2003. In this role, he contributed to the development and management of SAP's online services platform. His experience at SAP provided him with a strong foundation in enterprise software solutions and customer engagement strategies.
Education and Expertise
Eric Blum studied at Université Paris Dauphine - PSL, where he achieved a Doctor of Medicine degree. His educational journey spanned from 1986 to 2001, culminating in a doctorate that reflects his commitment to academic excellence. This educational background contributes to his expertise in technology and customer service within the software industry.