Hassan Issa
About Hassan Issa
Hassan Issa is a Delivery Manager for Strategic Accounts at Nexthink, where he has worked since 2023. He has extensive experience in IT management and support, having held various roles at companies such as Holcim and Ghabbour Auto across multiple regions.
Work at Nexthink
Hassan Issa has been serving as the Delivery Manager Strategic Accounts at Nexthink since 2023. His role involves overseeing the delivery of services and ensuring a positive customer experience as outlined in the Support Catalog. He is responsible for driving account success and growth, while also managing the Technical Premium Support team. This position is based in Madrid, Community of Madrid, Spain, where he works on-site.
Previous Experience in IT Management
Before joining Nexthink, Hassan Issa held various positions at Holcim from 2011 to 2023. He served as the Regional IT Manager for the Middle East South from 2016 to 2020 in Cairo, Egypt, and later as an EMEA Project Manager in Madrid. His earlier roles at Holcim included Projects Committee Leader and Senior Systems Engineer. Additionally, he worked at Ghabbour Auto as a Systems Engineer and at Wasla Outsourcing and URANIUM-Corp in IT Support roles.
Education and Expertise
Hassan Issa holds a Bachelor's degree in Electronics and Communications Engineering from Al-Azhar University, which he completed from 2003 to 2007. He furthered his education by obtaining an Executive MBA from IESE Business School between 2021 and 2023. His academic background supports his expertise in IT management and project delivery.
Language Proficiency
Hassan Issa is fluent in Arabic and English, which facilitates effective communication in diverse environments. He also possesses intermediate proficiency in French and Spanish, enhancing his ability to engage with a broader range of stakeholders in his professional roles.
Passion for Continuous Improvement
Hassan Issa is dedicated to continuous improvement and technical innovation. He is recognized for implementing transformative initiatives across various geographies and cultures, reflecting his commitment to driving positive change within organizations.