Ian Jiménez Tourle
About Ian Jiménez Tourle
Ian Jiménez Tourle is a Product Support Engineer currently working at Nexthink in Madrid, Spain. He has a background in sound engineering and information technology, with experience in IT support and business consulting.
Current Role at Nexthink
Ian Jiménez Tourle serves as a Product Support Engineer at Nexthink, a position he has held since 2022. He is based in Madrid, Community of Madrid, Spain. In this role, he is responsible for providing technical support and solutions related to Nexthink's products, contributing to the overall customer experience and satisfaction.
Previous Experience at CDS
Prior to his current role, Ian worked at CDS, a Hewlett Packard Enterprise company, as a Business Applications Support Engineer for eight months in 2022. His responsibilities included supporting business applications and ensuring their effective operation, which enhanced his technical support skills.
Education and Certifications
Ian studied at Universidad Francisco de Vitoria, where he earned a degree in Sound Engineering from 2012 to 2014. He also completed a course in Information Technology at Escuela de Organización Industrial, focusing on Microsoft Teams Administration and Azure Cloud Systems, from 2020 to 2021. He holds certifications as a Microsoft Certified Azure Administrator (AZ-104) and a Microsoft 365 Certified Teams Administrator (MS-700).
Professional Background
Ian has a diverse professional background, having worked in various roles. He served as a Business Consultant at The Value Search Team from 2017 to 2019 and as an OPS Center Engineer at NTT Ltd. Managed Services Division from 2021 to 2022. Additionally, he worked as a Freelance Editor and Translator at Santillana from 2012 to 2019, and briefly as a Sonum Trainee in Latvia in 2020.
Skills and Language Proficiency
Ian possesses strong teamwork abilities, demonstrating flexibility and quick learning capabilities throughout his career. He is bilingual in Spanish and English, which enhances his communication skills and allows him to work effectively in diverse environments. His experience includes providing IT support on a 24x7 basis.