Jon Maycroft
About Jon Maycroft
Jon Maycroft is an Enterprise Customer Success Manager for Northern Europe at Nexthink, where he has worked since 2020. He has extensive experience in managing post-sales relationships across various sectors and has held several customer success roles at notable companies including Microsoft, Oracle, and ServiceNow.
Work at Nexthink
Jon Maycroft has been serving as the Enterprise Customer Success Manager for Northern Europe at Nexthink since 2020. Based in London, he is responsible for ensuring that enterprise customers fully utilize Nexthink's solutions. His role involves reviewing and delivering adoption plans tailored to customer needs. Additionally, he facilitates high-level escalation and collaboration processes with both external vendors and internal teams to support customer requirements.
Previous Experience
Prior to joining Nexthink, Jon Maycroft held several positions in customer success and account management. He worked at Nitro, Inc. as the Enterprise Customer Success Manager for EMEA from 2019 to 2020. Before that, he spent 11 years at Microsoft UK Ltd as a Technical Account Service Delivery Manager. His career also includes roles at Perfecto Mobile, Oracle, and ServiceNow, where he focused on customer success and account management across various sectors.
Education and Expertise
Jon Maycroft studied Business Studies at The University of Wolverhampton, where he earned a BA (Honours) Degree. His educational background, combined with extensive experience in customer success management, equips him with the skills necessary to manage post-sales relationships effectively across diverse sectors, including Financial Services, Manufacturing, Retail, Education, and the Public Sector.
Customer Engagement and Advocacy
In his current role at Nexthink, Jon Maycroft acts as the voice of the customer. He provides valuable feedback to the Product Management, R&D, Sales, and Marketing teams to enhance customer satisfaction. He engages with customer executives and influential stakeholders to track and measure the impact of Nexthink's solutions, ensuring that customer needs are prioritized in the development of products and services.