Kapil Kumar
About Kapil Kumar
Kapil Kumar is a Senior Delivery Consultant MSP at Nexthink, where he has worked since 2019. He has a diverse background in IT service management, having held various roles in companies such as HCL Technologies and Capgemini, and holds a Master's degree in Computer Applications.
Work at Nexthink
Kapil Kumar has been serving as a Senior Delivery Consultant MSP at Nexthink since 2019. In this role, he focuses on enhancing digital end-user experience and managing service-level agreements (SLA) within the IT industry. His tenure at Nexthink spans over five years, during which he has contributed to operational efficiency and technical support initiatives in the New Delhi Area, India.
Previous Experience in IT
Before joining Nexthink, Kapil Kumar held several positions in the IT sector. He worked at HCL Technologies as a Manager from 2016 to 2019, where he managed various IT operations in the Noida Area. Prior to that, he served as an Assistant Manager - Operations at Capgemini for eight years, from 2008 to 2016. He began his career as a System Administrator at Prana Studio from 2006 to 2008.
Education and Expertise
Kapil Kumar holds a Bachelor of Commerce (B.Com.) degree from Delhi University, which he completed from 1998 to 2001. He further pursued a Master of Computer Applications (MCA) at MD University, graduating between 2003 and 2005. His educational background equips him with a strong foundation in IT service management, complemented by his expertise in ITIL practices.
Technical Skills and Background
Kapil Kumar possesses a strong background in technical support, focusing on enhancing operational efficiency in IT services. His skills include managing digital end-user experiences and ensuring compliance with service-level agreements (SLA). This expertise has been developed through his extensive experience in various roles across the IT industry.