Katy Batley
About Katy Batley
Katy Batley is a Senior Manager of Customer Success at Nexthink, where she has worked since 2024. With extensive experience in customer success roles across various companies, she is also the founder of Customer Success Source and advocates for Corporate Social Responsibility programs.
Work at Nexthink
Katy Batley has been employed at Nexthink as Senior Manager, Customer Success since 2024. In this role, she is based in Manchester, England, and has been with the company for six months. Her responsibilities include overseeing customer success initiatives and ensuring client satisfaction.
Previous Experience in Customer Success
Before joining Nexthink, Katy Batley held several significant positions in customer success. She worked at AppLearn® as Head of Customer Success from 2020 to 2022 and then served as VP of Customer Success from 2022 to 2024. Prior to that, she was with BeyondTrust as Senior Manager Customer Success, International, from 2018 to 2019. Her career also includes roles at Avecto, where she progressed from Client Account Manager to Global Head of Customer Success between 2012 and 2018.
Education and Expertise
Katy Batley studied at The University of Manchester, where she earned a BA (Hons) in French Studies from 2007 to 2011. She also attended Chelmsford County High School for Girls from 2000 to 2007 and The Beehive Preparatory School from 1992 to 2000. Her educational background supports her expertise in customer success management, particularly in fast-paced tech firms, startups, and scale-ups.
Corporate Social Responsibility Advocacy
Katy Batley is a passionate advocate for Corporate Social Responsibility (CSR) programs. She focuses on initiatives that create a direct impact on company culture development. Her commitment to CSR reflects her dedication to fostering positive workplace environments and nurturing the next generation of leaders in customer success.
Founding Customer Success Source
In addition to her role at Nexthink, Katy Batley is the founder of Customer Success Source, a position she has held since 2018. This initiative is based in Manchester, UK, and aims to provide resources and support for professionals in the customer success field.