Ken Martin
About Ken Martin
Ken Martin is a Senior Customer Success Manager at Nexthink, where he has worked since 2021. With extensive experience in the information technology and services industry, he has held various roles, including Digital Transformation Architect at BMC Software and Digital Experience Architect at Nexthink.
Work at Nexthink
Ken Martin has been serving as a Senior Customer Success Manager at Nexthink since 2021. In this role, he focuses on ensuring customer satisfaction and success through effective management of customer relationships and initiatives. His previous experience at Nexthink as a Digital Experience Architect from 2019 to 2021 further enhances his understanding of customer needs and the company's offerings.
Previous Experience in IT Services
Prior to his current position, Ken Martin worked at BMC Software for 11 years, where he held roles such as Digital Transformation Architect and Transformation Practice Manager. His tenure at HP Software as a Solutions Consultant for 10 years also contributed to his extensive experience in the information technology and services sector. This background supports his current responsibilities in customer success.
Education and Expertise
Ken Martin holds a Master of Science in Information Technology from Capella University, which he completed from 2006 to 2010. He also earned a Bachelor of Science in Information Systems from the University of Phoenix between 2001 and 2004. Additionally, he has an Associate of Science in Mechanical Design from New Hampshire Technical Institute. His educational background, combined with his expertise in Enterprise Architecture, IT Service Management, and IT Strategy, equips him to effectively manage complex customer success initiatives.
Background in Information Technology
Ken Martin has a demonstrated history of working in the information technology and services industry. His career spans several roles that involve digital transformation and customer engagement, which align with his current position as a Senior Customer Success Manager. This extensive background allows him to navigate the complexities of customer needs and deliver effective solutions.