Kevin Courtney
About Kevin Courtney
Kevin Courtney serves as the Support Team Lead for North America at Nexthink, where he has worked since 2023. He has extensive experience in the computer software industry, with a focus on technical documentation and process improvement, having held various roles at companies such as Schneider Electric and Cognitec Systems.
Current Role at Nexthink
Kevin Courtney currently serves as the Support Team Lead for North America at Nexthink. He has held this position since 2023, working in a hybrid environment based in Boston, Massachusetts. In this role, he focuses on leading the support team and enhancing customer satisfaction through effective communication and cross-functional collaboration.
Previous Experience at Nexthink
Before his current role, Kevin Courtney worked at Nexthink as an L3 Product Support Specialist from 2020 to 2023. He also served as a Product Support Engineer from 2019 to 2020. His tenure at Nexthink allowed him to develop expertise in technical support and customer service within the computer software industry.
Background in Technical Documentation
Kevin Courtney has extensive experience in technical documentation and document control. He worked as a Technical Document Control Specialist at Serpa Packaging Solutions for three months in 2014. Additionally, he held similar roles at Schneider Electric and EdeniQ, Inc., where he focused on maintaining documentation standards and quality assurance.
Experience in Quality Assurance and Process Engineering
Kevin Courtney has a solid background in quality assurance and process engineering. He worked as a Quality Assurance Auditor at Schneider Electric for five years, where he contributed to improving business processes. His experience in this area is complemented by his role as a Technical Specialist at Cognitec Systems from 2014 to 2019.
Education and Expertise
Kevin Courtney studied at Fresno City College, where he focused on General English Language and Literature from 2009 to 2014. His educational background supports his expertise in cross-functional team leadership, business process improvement, and technical documentation, which he has applied throughout his career in the computer software industry.