Leonardo Lopez
About Leonardo Lopez
Leonardo Lopez is a Product Support Engineer at Nexthink, where he has worked since 2022, providing technical support for Video-On-Demand systems. He has previous experience as a Software Engineer at Symbotic and as a Senior Technical Support Engineer at SeaChange International.
Work at Nexthink
Leonardo Lopez has been employed at Nexthink as a Product Support Engineer since 2022. Based in Boston, Massachusetts, he provides technical support for Video-On-Demand back-office software and hardware. His role involves assisting a global customer base, including cable and broadband companies. He utilizes various remote diagnostic tools, such as NT RAS, PC Anywhere, VNC, and Juniper, to troubleshoot system issues effectively.
Previous Experience at Symbotic
Before joining Nexthink, Leonardo Lopez worked at Symbotic as a Software Engineer from 2021 to 2022. His tenure lasted for 10 months in Wilmington, Massachusetts. During this time, he contributed to software development and technical support, enhancing his skills in the technology sector.
Experience at SeaChange International
Leonardo Lopez served as a Senior Technical Support Engineer - VOD at SeaChange International from 2012 to 2020. This position spanned eight years in Acton, Massachusetts. He was responsible for providing technical support and creating knowledgebase articles to facilitate knowledge sharing among departments.
Education and Expertise
Leonardo Lopez studied Computer Science at Roxbury Community College. He achieved a degree in Computer Science, which laid the foundation for his technical expertise in software and hardware support. His educational background supports his current role in providing technical assistance and troubleshooting.
Crisis Management and Reporting
In his current role at Nexthink, Leonardo Lopez participates in crisis management by aiding in problem-solving and resolution plans during customer and internal conference calls. He compiles detailed reports for department heads that cover upgrades, outages, and customer interactions, ensuring effective communication and documentation within the organization.