Luis M.
About Luis M.
Luis M. is a Product Support Engineer currently working at Nexthink in Boston, Massachusetts. He has extensive experience in technical support and client service roles, having previously worked at InsightSquared, Lionbridge Technologies, Dynamo Software, and Vestmark.
Work at Nexthink
Luis M. has been employed at Nexthink as a Product Support Engineer since 2023. In this role, he is responsible for providing technical support and solutions to enhance the user experience of Nexthink's products. His position focuses on troubleshooting issues and ensuring customer satisfaction through effective communication and problem resolution.
Previous Experience in Technical Support
Before joining Nexthink, Luis M. gained extensive experience in technical support roles. He worked as a Technical Support Specialist at Lionbridge Technologies, Inc. from 2012 to 2018, where he developed skills in customer service and technical troubleshooting. Following this, he served as a Technical Support Engineer at Vestmark from 2018 to 2020, and as a Client Service Support at Dynamo Software from 2021 to 2023.
Experience as Implementation Consultant
Luis M. worked as an Implementation Consultant at InsightSquared from 2020 to 2021. During his nine-month tenure in Boston, Massachusetts, he focused on helping clients integrate InsightSquared's solutions into their operations, ensuring a smooth transition and effective use of the software.
Education and Expertise
Luis M. holds a Bachelor of Arts degree in International Relations from Tufts University, which he completed from 2003 to 2006. His educational background provides him with a strong foundation in analytical thinking and problem-solving, which he applies in his technical support roles.