Mal Herring
About Mal Herring
Mal Herring is a Global Technical Partner Manager at Nexthink, where he has worked since 2019. He has a diverse background in technical support and pre-sales roles across various companies, contributing significantly to enhancing IT strategies and improving employee digital experiences.
Current Role as Global Technical Partner Manager
Mal Herring currently serves as the Global Technical Partner Manager for Managed Service Providers (MSP) at Nexthink. He has held this position since 2019, contributing to the enhancement of IT strategies for Global MSP partners. His focus is on improving the employee digital experience, which is essential for optimizing productivity and achieving cost savings for businesses.
Previous Experience at Nexthink
Mal Herring has extensive experience at Nexthink, where he held multiple roles. He was the Pre-Sales Team Lead for Northern Europe from 2016 to 2017 and again for the Asia Pacific region in 2017. He also served as the Practice Lead for End User Analytics from 2018 to 2019 and as a Senior Solutions Consultant from 2014 to 2016. His roles involved strategic planning and implementation aimed at enhancing end-user experiences.
Early Career Background
Mal Herring began his career in technical support roles. He worked at OAG Worldwide as Support from 1999 to 2000 and at Virgin.com as Technical Support from 2000 to 2001. He also served as a First-Line Support Engineer at ICL Services from 1998 to 1999. These early positions laid the foundation for his technical expertise and customer service skills.
Education and Training
Mal Herring studied at Sir John Newsom from 1989 to 1994, where he completed his foundational education. He furthered his studies at Oaklands College, although specific details about his degree or field of study are not provided. His educational background supports his technical career in IT and support roles.
Contributions to IT Strategies
Throughout his career, Mal Herring has played a significant role in assisting businesses to avoid productivity losses through the application of analytics. He has contributed to the development of strategies that enhance the digital experience for end-users, impacting overall business performance and cost efficiency.