Radi Nusair
About Radi Nusair
Radi Nusair is a Service Delivery Manager at Nexthink, where he has worked since 2020. He has a background in service improvement and customer service, with previous roles at SITA and Solera, Inc.
Current Role as Service Delivery Manager
Radi Nusair serves as a Service Delivery Manager at Nexthink, a position he has held since 2020. He is based in Madrid, Spain, and has accumulated four years of experience in this role. His responsibilities likely include overseeing service delivery operations, ensuring client satisfaction, and managing service improvement initiatives.
Previous Experience at Nexthink
Prior to his current role, Radi Nusair worked at Nexthink as a Managed Services Consultant from 2019 to 2020. During his one-year tenure in Madrid, he contributed to managed services, focusing on enhancing client experiences and service efficiency.
Career at SITA
Radi Nusair has extensive experience at SITA, where he held multiple positions. He began as a Desktop Support Specialist from 2007 to 2010, then advanced to Team Lead Service Desk from 2010 to 2015. He later served as an Expert Service Improvement from 2016 to 2017 and as Lead Analyst Service Improvement from 2015 to 2016, accumulating a total of six years in various roles focused on service improvement and support.
Education and Academic Background
Radi Nusair earned a Master of Science (M.Sc.) in Electrical, Electronics and Communications Engineering from the University of Portsmouth, studying from 2013 to 2014. He also holds a Bachelor's Degree in the same field from Yarmouk University, where he studied from 2002 to 2007. His educational background provides a strong foundation for his technical and managerial roles.
Experience at Solera, Inc.
Radi Nusair worked at Solera, Inc. as a Customer Service Expert from 2018 to 2019. During his 11-month tenure in the Madrid Area, he focused on delivering customer support and enhancing service quality, contributing to the overall customer experience.