Ray Chow
About Ray Chow
Ray Chow is a Customer Success Manager at Nexthink, with a background in service delivery and product planning from notable companies such as Microsoft and IBM. He holds a Bachelor of Science in Mathematical Statistics and Probability from the University of Westminster and is recognized for his organizational skills and methodical approach to problem-solving.
Work at Nexthink
Ray Chow has been serving as a Customer Success Manager at Nexthink since 2021. In this role, he focuses on enhancing customer relationships and ensuring successful implementation of Nexthink's solutions. His experience in managing customer relationships with large enterprise and government clients supports his effectiveness in this position. He is based in London, England, United Kingdom.
Previous Experience at Microsoft Ltd
Prior to his current role, Ray Chow worked at Microsoft Ltd for nine years, from 2007 to 2016. During this time, he held the position of Senior Service Delivery Manager and previously served as a Technical Account Manager from 2000 to 2007. His tenure at Microsoft was spent in Reading, Berkshire, where he developed skills in service delivery and customer account management.
Experience at IBM
Ray Chow's career includes significant experience at IBM, where he worked in various roles from 1991 to 2021. He started as a Product Planner from 1991 to 1997, then transitioned to AS/400 Technical Support from 1997 to 2000. After a gap, he returned to IBM as a Cloud and Hosting Solutions Manager from 2019 to 2021. His diverse roles at IBM contributed to his expertise in technical support and cloud solutions.
Education and Expertise
Ray Chow studied at the University of Westminster, where he earned a Bachelor of Science (BSc) degree in Mathematical Statistics and Probability. His educational background supports his strong skills in methodical analysis and problem solving. He actively seeks to learn and develop new skills, demonstrating a commitment to professional growth.
Professional Skills and Attributes
Ray Chow is known for being organized, goal-focused, and process-driven in professional settings. He possesses extensive experience in managing customer relationships and is recognized for his ability to share best practices with colleagues and peers. His approach to work emphasizes collaboration and continuous improvement.