Ryan Morales
About Ryan Morales
Ryan Morales serves as the IT Support Team Lead at Nexthink, where he has worked since 2022. He has a background in information technology and computer science, with previous roles at GE Digital and John Hancock.
Current Role at Nexthink
Ryan Morales serves as the IT Support Team Lead at Nexthink, a position he has held since 2022. In this role, he is responsible for overseeing the IT support team and ensuring effective support services are delivered. His office is located at 501 Boylston St. in Boston, MA.
Previous Experience at GE Digital
Prior to his current role, Ryan worked at GE Digital as an End User Support Specialist from 2017 to 2018. He was based at 41 Farnsworth St. in Boston, MA. Additionally, he served as an IT Consultant Intern at GE Digital from 2016 to 2017, also at the same location.
Experience at John Hancock
Ryan was employed at John Hancock as a Support Analyst from 2018 to 2021. His work involved providing support services and troubleshooting issues for users. He worked at 197 Clarendon St. in Boston, MA during this time.
Educational Background
Ryan studied Information Technology at Year Up from 2016 to 2017. He also attended Framingham State University, where he earned a Bachelor’s Degree in Computer Science from 2016 to 2020. Additionally, he studied Fire Science/Fire-fighting at El Camino College, achieving an Associate’s Degree from 2012 to 2015.
Career Progression at Nexthink
Before becoming the IT Support Team Lead, Ryan worked at Nexthink as an IT Support Engineer from 2021 to 2022. His experience in this role contributed to his advancement within the company, where he focused on providing technical support and solutions.