Ryan Morales
About Ryan Morales
Ryan Morales is an IT Support Engineer at Nexthink in Boston, Massachusetts, with a diverse background in IT support and fire science. He holds a Bachelor's degree in Computer Science from Framingham State University and has worked in various IT roles since 2016.
Work at Nexthink
Ryan Morales has been employed at Nexthink as an IT Support Engineer since 2021. He operates out of Boston, Massachusetts, where he has contributed to the company's IT support initiatives for three years. His role involves providing technical assistance and troubleshooting support to enhance user experience and system functionality.
Education and Expertise
Ryan Morales holds a Bachelor's Degree in Computer Science from Framingham State University, which he completed from 2016 to 2020. He also earned an Associate's Degree in Fire Science/Fire-fighting from El Camino College between 2012 and 2015. Additionally, he completed a program in Information Technology at Year Up from 2016 to 2017. His educational background supports his diverse skill set in both IT and fire science.
Background in IT Support
Ryan has accumulated significant experience in IT support roles. He worked as an End User Support Specialist at GE Digital from 2017 to 2018 and later served as a Support Analyst at John Hancock from 2018 to 2021. His responsibilities in these positions included providing technical support and resolving user issues, which laid the foundation for his current role at Nexthink.
Internship Experience at GE Digital
Before his full-time roles, Ryan Morales interned at GE Digital as an IT Consultant Intern from 2016 to 2017. This internship provided him with hands-on experience in IT consulting and support, further enhancing his technical skills and understanding of the IT industry.
Career Transition and Adaptability
Ryan transitioned from a career in fire science to information technology, demonstrating his adaptability and commitment to professional growth. His background in fire science, combined with his IT expertise, showcases his ability to navigate different fields and apply his skills effectively.