Stephen Mc Fall
About Stephen Mc Fall
Stephen McFall is a Senior Professional Services Consultant at Nexthink, with a diverse background in technology and management. He has held various roles in organizations such as O2, Openreach, Ivanti, and the Scottish Qualifications Authority, and has pursued extensive education in computing and management.
Current Role at Nexthink
Stephen Mc Fall serves as a Senior Professional Services Consultant at Nexthink, a position he has held since 2021. In this role, he focuses on delivering professional services that enhance client experiences and optimize IT operations. His expertise contributes to the company's mission of improving digital employee experience through actionable insights.
Previous Experience at O2 and Openreach
Prior to his current role, Stephen worked at O2 (Telefónica UK) as a Technology Associate from 2005 to 2006 in Glasgow, United Kingdom. He then transitioned to Openreach, where he served as an Operations Center Engineer from 2006 to 2008 in Glasgow City, Scotland. These positions provided him with foundational experience in technology and operations.
Professional Experience at Ivanti and SQA
Stephen held the position of Senior Professional Services Consultant at Ivanti from 2017 to 2021, working remotely. Before that, he spent nine years at the Scottish Qualifications Authority (SQA) as a Senior Applications Engineer from 2008 to 2017 in Glasgow, United Kingdom. His roles in these organizations involved significant responsibilities in service delivery and application management.
Educational Background in Computing and Management
Stephen's educational journey includes a Bachelor of Science (BSc) in Computing & IT and Business from The Open University, which he completed from 2017 to 2023. He also studied at City Of Glasgow College, achieving a Higher National Diploma (HN) in Computing from 2003 to 2005. Additionally, he pursued management studies at the Chartered Management Institute, obtaining a Professional Development Award (PDA) in Leading Change and another PDA in Planning and Implementing Change in 2016.