Tracy Downer
About Tracy Downer
Tracy Downer is a Customer Success Director at Nexthink, with a strong background in customer success management and e-commerce analytics. With experience in various international roles, Downer has worked for companies such as Bold360, DICK'S Sporting Goods, and Genesys.
Current Role at Nexthink
Tracy Downer serves as the Customer Success Director at Nexthink, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her work involves collaborating with clients to understand their needs and providing solutions that drive value from Nexthink's offerings. Based in London, England, she leverages her extensive experience in customer success management to foster strong relationships with clients.
Previous Experience in Customer Success
Tracy Downer has a robust background in customer success management, having held various roles across multiple organizations. She worked at Genesys as Senior Manager of International Customer Success from 2021 to 2022 and briefly as Director of International Customer Success in 2022. Prior to that, she was a Customer Success Manager at Bold360 from 2019 to 2021 and managed customer lifecycle solutions for four months in 2021. Her experience spans different regions, including the United Kingdom.
E-commerce and Analytics Expertise
Tracy Downer has extensive experience in e-commerce analytics and customer experience. She served as Manager of eCommerce Insights at DICK'S Sporting Goods from 2016 to 2017, where she focused on leveraging data to inform business decisions. Additionally, her role as Managing Principal Consultant at Mezzo Labs in 2019 further solidified her expertise in data-driven strategies for enhancing customer engagement and satisfaction.
Educational Background
Tracy Downer studied at the University of Dayton, where she earned a Bachelor of Science in Business Administration with a focus on Finance from 1990 to 1994. This educational foundation has contributed to her analytical skills and understanding of business operations, which she applies in her professional roles.
Professional Skills and Strengths
Tracy Downer thrives in dynamic and challenging environments that leverage data for business decision-making. She has a strong background in building teams focused on customer success and analytics. Her ability to adapt to various roles and industries highlights her versatility and commitment to enhancing customer experiences across international markets.