Justin Henning
About Justin Henning
Justin Henning is a Senior Technical Support Engineer with extensive experience in the computer software industry, specializing in Security Information and Event Management (SIEM). He holds a Bachelor of Applied Science in Computer and Information Systems Security and has worked for various companies, including ngrok and LogRhythm.
Work at ngrok
Justin Henning has been employed at ngrok as a Senior Technical Support Engineer since 2022. In this role, he provides advanced technical support and solutions to customers, leveraging his extensive experience in the software industry. His responsibilities include troubleshooting complex issues and ensuring customer satisfaction through effective communication and problem-solving skills.
Previous Experience at LogRhythm
Prior to his current position, Justin held multiple roles at LogRhythm, including Senior Solutions Engineer, Senior Software Engineer I, and Technical Support Engineer. His tenure at LogRhythm spanned from 2016 to 2022, during which he developed expertise in Security Information and Event Management (SIEM) and contributed to various engineering and support initiatives.
Education and Expertise
Justin Henning studied at ITT Technical Institute-Westminster, where he earned a Bachelor of Applied Science (B.A.Sc.) in Computer and Information Systems Security/Information Assurance from 2009 to 2014. He also attended the University of Colorado Boulder, focusing on General Studies from 2001 to 2003. He holds certifications in Network+ and Security+, highlighting his foundational knowledge in network and security principles.
Background in Technical Support
Justin has a diverse background in technical support, having worked in various roles across multiple companies. His experience includes positions at ParTech, Inc. and Lockheed Martin, where he provided technical support for Point of Sale systems and served as a Support Technician. This extensive experience has equipped him with a broad skill set in troubleshooting and customer service.
Career Progression
Justin's career has shown a clear progression within the technical support and engineering fields. He began his career as a Support Technician at Northrop Grumman and has since taken on increasingly responsible roles at companies like LogRhythm and ParTech, Inc. His journey reflects a commitment to professional growth and expertise in the computer software industry.