Michael Latouf
About Michael Latouf
Michael Latouf serves as the VP of Customer Success (Post Sales) at Ngrok, bringing over 20 years of experience in consulting, technical sales, and management. His career includes significant roles at companies such as Sun Microsystems, Oracle, Netscape Communications, and Okta, where he specialized in software technical sales and professional services.
Work at ngrok
Michael Latouf serves as the Vice President of Customer Success (Post Sales) at ngrok. He has been in this role since 2022, contributing to the company's focus on enhancing customer satisfaction and success following the sales process. His extensive background in technical sales and customer service positions him to effectively lead initiatives that support client needs and drive product adoption.
Previous Experience in Technology Companies
Michael Latouf has over 20 years of experience in various technology roles. He worked at Sun Microsystems as Manager of Professional Services from 2001 to 2010. He then transitioned to Oracle, where he served as Consulting Solutions Manager for Security, focusing on Identity and Access Management from 2010 to 2012. Prior to these roles, he was at Netscape Communications as Systems Engineering Manager from 1996 to 2001.
Leadership Roles at Okta, Inc.
Latouf held multiple leadership positions at Okta, Inc. He was the Senior Director of PreSales for the Central US from 2016 to 2019 and later became the Senior Director of PreSales for Enterprise Americas from 2019 to 2022. In addition, he served as the Senior Director of Professional Services from 2012 to 2016. His roles involved overseeing pre-sales activities and professional services, enhancing customer engagement and technical support.
Education and Expertise
Michael Latouf studied at the University of Windsor, where he earned a Bachelor of Computer Science (BCS) and a Bachelor of Applied Science in Geological Engineering (BASc). His educational background supports his expertise in software development, technical sales, and management. He specializes in problem-solving within unstructured environments, applying structured approaches to software delivery.
Career Background in Systems Engineering
Latouf began his career as a Systems Engineer/Developer at Cypher Systems Group (CSG) from 1987 to 1989. He then worked at EDS as an Advanced Systems Engineer from 1989 to 1996. His early career provided a foundation in systems engineering that has informed his subsequent roles in technical sales and consulting.