Sam Crowell Richard
About Sam Crowell Richard
Sam Crowell Richard is the Head of Growth at ngrok and a Course Instructor at Maven, where he teaches data utilization in Product-Led Growth businesses. He has held various roles in marketing and growth across several companies, including OpenView and Dispatch, and has a background in Political Science from Wellesley College.
Current Role at ngrok
Sam Crowell Richard serves as the Head of Growth at ngrok, a position held since 2022. In this role, Richard is responsible for developing and implementing growth strategies to enhance the company's market presence and customer engagement. His focus includes leveraging data-driven insights to optimize product offerings and drive user acquisition.
Experience at Maven
Since 2023, Richard has been a Course Instructor at Maven, where he teaches a course on using data in Product-Led Growth (PLG) businesses. This role allows him to share his expertise in growth strategies and educate others on effective practices in the industry.
Previous Positions at OpenView
Richard has held multiple roles at OpenView, including Senior Director of the Growth Team for three months in 2021, Director of the Growth Team from 2019 to 2021, and VP of the Growth Team from 2021 to 2022. In these positions, he contributed to the development and execution of growth initiatives aimed at enhancing the firm's portfolio companies.
Background in Marketing and Customer Success
Richard's career includes significant experience in marketing and customer success. He worked as a Marketing Manager at Catalant Technologies for ten months in 2014-2015 and held various roles at Dispatch, including Customer Success and Marketing from 2015 to 2017, and Director of Engagement & Growth from 2017 to 2019. His background in these areas has equipped him with a comprehensive understanding of customer engagement strategies.
Educational Background
Richard studied at Wellesley College, where he earned a Bachelor of Arts degree in Political Science. This educational foundation has contributed to his analytical skills and understanding of market dynamics, which are essential in his roles within growth and marketing.