Andres Lopez
About Andres Lopez
Andres Lopez is a Customer Service Manager EMEA at Arkema and Responsable Operations Grands Comptes at NI, with extensive experience in managing customer relationships and operational support.
Title and Current Roles
Andres Lopez holds the position of Responsable Operations Grands Comptes. He currently serves as Customer Service Manager EMEA - BU OXY at Arkema, based in Colombes, Île-de-France, France. Additionally, he works at National Instruments (NI) as Responsable Operations Grands Comptes, located in Paris et périphérie.
Professional Background
Andres Lopez has a robust professional background, highlighted by his extensive experience with National Instruments (NI). He served as Manager Customer Operations – Europe from 2015 to 2018, and as Manager Service Clients - France & Portugal from 1995 to 2014, accumulating over two decades of extensive experience in customer service and operations. His roles have seen him consistently manage and enhance customer relationships with major accounts.
Education and Expertise
Andres Lopez completed his studies at Université Paris-Est Créteil (UPEC), where he focused on Commerce international and earned a DUT in techniques de commercialisation. His education has laid a strong foundation for his expertise in managing customer service operations, particularly with major accounts and in collaborations with multicultural, cross-functional teams.
Specializations and Skills
Andres Lopez specializes in operational support for clients, sales, and internal teams. He has significant expertise in back office operations and continuous process improvement within customer service management. His multilingual proficiency enables him to manage international customer service operations effectively, ensuring smooth communications and operations across diverse regions.
Current Location and Community Involvement
Based in Montesson, Île-de-France, Andres Lopez contributes to the local business community. His presence in the region highlights his commitment to uplifting the local business environment through his extensive experience and professional expertise in customer service management.